Terms of Service

1.Acceptance of these terms

Kalagh is operated by AchaSoft, Gayrettepe, Istanbul, Türkiye ("AchaSoft", "we", "us"). By creating an account, connecting a channel or using Kalagh in any way, you agree to these terms. If you agree on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

If you do not agree, do not use the service. Where we have signed a separate written agreement with your organisation, that agreement prevails over these terms to the extent they conflict.

Our Privacy Policy is part of these terms and explains how personal data is handled.

2.The service

Kalagh is an omnichannel customer-messaging platform, provided as software as a service. In broad terms it gives you:

• a shared team inbox for the channels you connect — email (Gmail, Microsoft 365/Outlook or your own IMAP/SMTP mailbox), WhatsApp, Telegram, Viber, Facebook Messenger, Instagram Direct and a chat widget for your own website;
• contacts, conversation assignment, notes, tags and search;
• a visual workflow and playbook designer, and a no-code chatbot builder;
• optional AI steps that run on an AI provider and an API key you supply;
• a File Manager that can use your own Google Drive or Dropbox as its storage;
• reporting, and a payment feature for organisations that collect from their own customers;
• a REST API and a realtime event stream, described at kalagh.chat/developers.

We improve the service continuously, so features are added, changed and occasionally retired. We will not remove a material feature you depend on without notice in the application. Betas and previews are offered as they are and may change or end at any time.

3.Accounts and eligibility

• Eligibility: you must be at least 18 years old and able to enter a contract. Kalagh is for organisations, not for children.
• Accurate details: give accurate registration details and keep them current. We verify the email address before an account becomes usable.
• Account security: you are responsible for your credentials, for every action taken under your account, and for the members you invite and the roles you give them. Tell us at once if you suspect unauthorised access.
• Organisation owner: the organisation owner administers members, channels, connected accounts and the in-app Privacy tools. Choose carefully who holds that role.
• Sanctions: you may not use Kalagh if applicable trade-control or sanctions law forbids us to provide it to you.

4.Your responsibilities for the messages you send

Kalagh carries messages between you and your own customers. What you send, and whether you were allowed to send it, is yours.

• Lawful basis and consent: you must have a lawful basis for processing your customers’ personal data, and where the law or the platform requires consent — marketing messages in particular — you must have obtained it and be able to show it.
• Notice and opt-out: tell the people you message who you are and how they can stop hearing from you, and honour an opt-out promptly.
• The content is yours: you decide what you collect and store in Kalagh. Do not put data in it that you are not entitled to hold, and be careful about special-category data — Kalagh has no feature that requires it.
• Connected accounts: connect a business account, not a private one. A WhatsApp linked device and a personal Telegram account give Kalagh the same reach as the app they replace, and everyone whose conversations become visible in your shared inbox is your responsibility to inform.
• Optional integrations: if you enable AI, translation, document preview, webhooks or n8n steps, you choose the provider and the destination, and you accept that conversation content goes there. Section 6 of the Privacy Policy describes exactly what is sent.

5.Acceptable use

You agree not to use Kalagh — or let anyone use it through your account — to:

• send spam, unsolicited bulk messages, or messages to recipients who did not agree to receive them; or to buy, scrape or otherwise acquire a contact list and message it;
• break the terms and policies of the platforms you connect, including the WhatsApp and Meta platform and messaging policies, Telegram’s and Viber’s terms, the Google API Services User Data Policy, Microsoft’s and Dropbox’s terms, and the rules of any payment provider you use;
• send unlawful, fraudulent, deceptive, defamatory, harassing, hateful or obscene content, anything that sexualises a child, or anything that infringes someone else’s intellectual property or privacy;
• impersonate another person or business, or misrepresent who is sending a message;
• reverse engineer, decompile or copy the service, defeat a technical restriction, or resell or white-label Kalagh without our written agreement;
• probe, scan or overload the service, evade a rate limit, use an automated means beyond the documented API, or otherwise interfere with anyone else’s use of it;
• upload malware, or use Kalagh to distribute it;
• use the service in breach of applicable export-control, sanctions, telecommunications or consumer-protection law.

A platform can suspend your channel for a policy breach of its own, and there is nothing we can do about that on your behalf. Repeated or serious breaches of this section entitle us to suspend or terminate under section 12.

6.Third-party services

Kalagh connects to services you already have. Those remain governed by their own agreements with you, and we are not responsible for them, for their availability, or for a decision one of them takes about your account.

• Google: Gmail and Google Drive, Sign in with Google, Google Cloud Translation and the Google Docs viewer, under Google’s terms and the Google API Services User Data Policy.
• Microsoft: Microsoft 365 and Outlook mail through Microsoft Graph, and the Office Online viewer, under Microsoft’s terms.
• Meta and WhatsApp: Facebook Pages, Instagram Direct and WhatsApp — the last as a linked device of your own WhatsApp account — under Meta’s and WhatsApp’s terms and messaging policies.
• Telegram and Viber: under their respective terms, with a bot token or an account you provide.
• Dropbox: under Dropbox’s terms, with your own app credentials.
• AI providers: the provider your organisation configures, with your own API key and under your agreement with it.
• Payment providers: İşbank, Garanti BBVA, DenizBank, PayZee, Iyzico or Stripe, under their own terms. Card data goes to the bank, not to us.

If a platform changes or withdraws an interface, the corresponding Kalagh feature can change or stop with it. We will tell you when that happens and do what we reasonably can.

7.Your data, and our roles

Your content stays yours. You grant us only the licence we need to host, process, transmit, back up and display it in order to provide the service to you, and to do so through the sub-processors listed in the Privacy Policy.

You are the controller

of the conversations, contacts and files your organisation manages in Kalagh. You decide what is collected and why.

We are the processor

of that data, acting on your instructions and under these terms. We do not use it for our own purposes, we do not sell it, and we never use it to train AI models.

We are the controller

of the account data of the people who use Kalagh — described in the Privacy Policy, which forms part of these terms.

You can export your data and erase it yourself: the in-app Privacy tools delete media, channels, automation history and contacts, and deleting a channel deletes its conversations, messages and credentials. Ask us for a data processing agreement if your own compliance needs one.

8.Fees, plans and trials

Plans, their limits and their prices are shown at kalagh.chat/plans or in the quotation we give you, and they may change — we announce a change to a paid plan before it applies to your next term.

• Billing: fees are payable in advance for the billing period, and a period already begun is not refundable unless the law says otherwise or we agreed otherwise in writing.
• Taxes: prices exclude taxes and duties unless stated. You are responsible for any tax that applies to you, and we charge VAT where we must.
• Trials: a trial is free for the period stated and can be ended or changed by us. Data created during a trial may be deleted after it ends if you do not continue.
• Non-payment: if a payment fails we may suspend the account after telling you. Prolonged non-payment is a ground for termination under section 12.
• Payments you collect: the payment feature lets you collect money from your own customers through a gateway you contract with. Those are your transactions: the gateway’s terms govern them, and refunds, chargebacks and receipts are between you, your customer and the gateway.

9.API and automation

Kalagh’s REST API and realtime stream are part of the service and these terms apply to them, with three additions.

• Authentication: the API is called with the signed token of a real user, so a call can do exactly what that user can do and no more. Keep the token secret, never put it in a public page or a mobile app you ship, and rotate it if it leaks.
• Rate limits: we apply rate limits and fair-use limits to keep the service available for everyone, and we may adjust them. Do not work around them.
• Compatibility: the API is versioned but we do not guarantee backwards compatibility. We announce a breaking change in advance where we can, and you are responsible for keeping your integration working.

Webhooks, workflow HTTP actions and n8n steps send data to endpoints you choose; keep them secure and verify the signatures we send.

10.Intellectual property and feedback

Kalagh, its software, design, documentation and trade marks belong to AchaSoft and its licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your subscription lasts, and nothing more; all other rights are reserved.

Do not use our name or marks in a way that suggests a partnership or endorsement we have not agreed to.

If you send us feedback or an idea, thank you — we may use it to improve the service without owing you anything for it, and you keep no claim over what we build. We will not identify you as its source without asking.

11.Confidentiality

Each side may learn the other’s confidential information — your conversations, contacts and business data on one side; our non-public technical and commercial information on the other. Each side agrees to protect the other’s with reasonable care, to use it only for this agreement, and to disclose it only to people and processors who need it and are bound to the same duty.

This does not apply to information that is public through no fault of the recipient, was already known to it, or must be disclosed by law — and then only after notice, where notice is permitted.

12.Suspension, termination, export and deletion

• Your right to leave: you may stop using Kalagh at any time and cancel from the application or by writing to us. Cancellation takes effect at the end of the paid period.
• Suspension: we may suspend an account or a channel immediately where we must to protect the service or another customer — a security incident, abuse, a platform demand or a legal requirement — and otherwise after telling you and giving you a chance to fix the problem.
• Termination: either side may terminate for a material breach the other has not cured within 30 days of notice. We may terminate for prolonged non-payment, or if you use the service in a way that breaks section 5.
• Your data afterwards: export what you need before you leave, or ask us and we will help. After termination we keep your data for a short grace period so you can change your mind, then delete it; write to [email protected] and we will delete it within 30 days of confirming the request. Backups rotate out on their own schedule.

Sections on your data, intellectual property, confidentiality, disclaimers, liability, indemnity and governing law survive termination.

13.Disclaimers

We work hard to keep Kalagh available and correct, but the service is provided as is and as available. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

In particular we do not warrant that the service will be uninterrupted or error-free, that a message will always be delivered — delivery depends on the platform and the recipient’s own settings — that a third-party platform will keep its interface or your channel available, or that an AI feature’s output will be accurate or suitable. Review what an AI step produces before you rely on it.

Nothing in these terms excludes liability that cannot lawfully be excluded, and nothing limits the mandatory rights of a consumer.

14.Limitation of liability

To the extent the law allows, neither side is liable to the other for indirect, incidental, special or consequential loss, or for lost profit, revenue, goodwill or data, however it arises.

Our total liability for all claims arising in any twelve-month period is limited to the fees you paid us for the service in that period. Where you use Kalagh on a free plan or a trial, that limit is the equivalent of one month of the cheapest paid plan.

These limits do not apply to death or personal injury caused by negligence, to fraud or fraudulent misrepresentation, to a party’s own wilful misconduct, or to anything else that cannot be limited by law — including a consumer’s mandatory rights.

15.Indemnity

You agree to defend and indemnify AchaSoft against third-party claims, and the reasonable costs of them, that arise from the messages and content you send through Kalagh, from your breach of section 4 or 5, or from your breach of a connected platform’s terms — provided we tell you about the claim promptly and let you control its defence and settlement, and we do not settle it without your agreement.

16.Governing law and disputes

These terms are governed by the law of the Republic of Türkiye. The courts of Istanbul (Çağlayan) have exclusive jurisdiction over any dispute arising from them.

If you are a consumer, this does not take away the protection of the mandatory consumer law of your country of residence, or your right to bring a claim before the courts or the consumer arbitration committee that the law makes available to you.

Before going to court, please write to us: most disputes are quicker to settle in an email than in a filing.

17.Changes and general terms

• Changes: we may update these terms as the service and the law change. The date at the top is the version date, a material change is announced in the application or by email before it takes effect, and continuing to use Kalagh afterwards means you accept the new version. If you do not, you may terminate.
• Assignment: you may not transfer this agreement without our consent. We may transfer it to an affiliate or to a successor in a merger or acquisition, on notice.
• Entire agreement: these terms, the Privacy Policy and any order or written agreement we sign with you are the whole agreement between us on this subject.
• Severability and waiver: if a provision is unenforceable, the rest stands. Not enforcing a right once does not waive it.
• Force majeure: neither side is liable for a failure caused by an event beyond its reasonable control, for as long as it lasts.
• No partnership: we are independent parties; these terms create no partnership, agency or employment.
• Language: these terms are written in English, and the English version prevails over any translation.

18.Contact us

Service provider

AchaSoft, Gayrettepe, Istanbul, Türkiye.

Support, legal and billing

[email protected]

Privacy Policy

kalagh.chat/privacy

Write in English, Turkish, Persian or Arabic. A question about these terms is answered by a person.