Complete Feature Set
Everything you need to transform your customer communication. Explore our comprehensive feature set designed for businesses of all sizes.
Visual Chatbot Builder
Design no-code AI chatbots on a drag-and-drop canvas, with a purpose-built editor for every node.
- Visual conversation designer — forms, choices, conditions, carousels
- Rich message nodes: image, audio, video, YouTube, rating & more
- Data-aware outputs that flow straight into the next step
- Conditional branching and live-agent handoff
Embeddable & Shareable Widget
Ship the chatbot to any website with one line of code — or skip embedding and share a direct link.
- One-line async script, isolated in a Shadow DOM
- Full-page standalone link — no website required
- Themeable: brand colour, badge image, launcher & position
- Auto language detection with right-to-left support
Multi-Channel Communication
Centralize all customer messaging across unlimited channels in one unified inbox.
- Unlimited channel integration (WhatsApp, Telegram, SMS, etc.)
- Group & private chat support with super-channel broadcasts
- Unified timeline for complete customer context
- One-click message forwarding between channels
Unified Contacts & Data
Single customer view across all channels with automatic duplicate merging and smart segmentation.
- Automatic contact merging from any source
- Custom fields and dynamic labeling system
- Real-time audience filtering and segmentation
- CRM integration and data synchronization
Team Collaboration
Departmental workspaces with role-based permissions and built-in collaboration tools.
- Multi-workspace organization (Support, Sales, Marketing)
- Role-based access control and permissions
- Internal notes and teammate mentions
- Task assignment and handoff capabilities
Visual Workflow Automation
Automate processes on a native visual canvas with triggers, branching and actions — plus a task board.
- Drag-and-drop workflow designer (triggers, conditions, branch & switch)
- Action nodes: assign agents, add tags, send messages, create contacts
- Trello-style task board with drag-and-drop
- Connect your stack via webhooks and our open REST API
Products & Payments
Integrated catalog with seamless payment processing in chat.
- Central product and pricing management
- In-chat product sharing and upselling
- Secure payment links and POS integration
- Transaction logging and reporting
Targeted Broadcasts
Advanced bulk messaging with precise targeting and detailed analytics.
- One-to-many messaging across all channels
- Advanced targeting by attributes and behavior
- Pre-built message templates and snippets
- Comprehensive campaign metrics and ROI tracking
Global Reach
Multi-language support with real-time translation and time zone management.
- Multi-language UI (English, فارسی, Türkçe, Русский, العربية)
- One-click message translation
- Time zone-based chat routing
- Local business hours configuration
Data Security
Enterprise-grade security with local data storage and comprehensive file management.
- Local data storage for complete control
- Automatic conversation archiving
- Unified file manager with chat organization
- Audit logs for all data modifications
Flexible Deployment
Choose between cloud SaaS or on-premises deployment with open API access.
- Cloud or on-premises deployment options
- Open API for custom integrations
- Scalable infrastructure that grows with you
- Seamless CRM/ERP connectivity
User Experience
Progressive Web App with real-time notifications and intuitive interface.
- PWA installable on any device
- Real-time push notifications
- Intuitive dashboard with accessibility features
- Live web chat widget integration
And everything around it
The parts that do not need a page of their own — but do need to exist before a team can actually run on this.
Tasks and boards
Kanban boards with your own columns and colours, tasks with everything a task needs, and a card you can send straight into a chat.
- Reorderable columns, colours and per-board permissions
- Dates, priority, assignees, comments and attachments
- A linked contact, a location and an activity log
- A start/stop timer with time entries
- Send a task into a conversation as a card
Broadcast campaigns
Pick an audience, see how big it is before you commit, then send now or on a schedule that repeats.
- Everyone, tags (all, any or none), a saved filter or a custom condition
- The audience size is estimated before you send
- Recurring campaigns, from hours to years, until a date you choose
- Templates, reschedule, cancel, duplicate and retry the failures
- A calendar view and a table view
- Per-platform rate limiting and retries
Roles, workspaces and organisations
More than one organisation, more than one workspace inside it, and five roles that apply at every level.
- Owner, Admin, Supervisor, Agent and Guest
- Permissions at organisation, workspace and channel level
- A switcher, for people who work across several
- Agent availability: online, busy, away or offline
- An activity timeline for every user
Privacy tools for owners
Erase what you no longer need to keep — and see the count of what will go before anything goes.
- Erase media, channel by channel
- Erase channels, contacts and automation run history
- Automation history includes the AI prompts
- The counts are shown first, so nothing is a surprise
Run it your way
The same platform, deployed where your rules say it has to live.
Cloud, or your own racks
Every service ships as a container image, and the channel providers ship as native binaries as well.
Translation, built in
Read what the customer wrote in your own language, and let them read your reply in theirs.
Signing in
Email and password with a verification code, or sign in with Google — whichever your team prefers.
Ready to Experience All Features?
Start your free 14-day trial and explore every feature of Kalagh with no limitations.