Complete Feature Overview

CompleteFeature Set

Everything you need to transform your customer communication. Explore our comprehensive feature set designed for businesses of all sizes.

10 Core Features
Enterprise Ready
Scalable Solution

Powerful Features forEvery Business

Discover the comprehensive toolkit that makes Kalagh the perfect solution for modern customer communication.

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Multi-Channel Communication

Centralize all customer messaging across unlimited channels in one unified inbox.

  • Unlimited channel integration (WhatsApp, Telegram, SMS, etc.)
  • Group & private chat support with super-channel broadcasts
  • Unified timeline for complete customer context
  • One-click message forwarding between channels

πŸ’‘Prevents dropped conversations and boosts customer satisfaction

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Unified Contacts & Data Management

Single customer view across all channels with automatic duplicate merging and smart segmentation.

  • Automatic contact merging from any source
  • Custom fields and dynamic labeling system
  • Real-time audience filtering and segmentation
  • CRM integration and data synchronization

πŸ’‘Eliminates data silos and enables personalized engagement

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Team Collaboration & Workspaces

Departmental workspaces with role-based permissions and built-in collaboration tools.

  • Multi-workspace organization (Support, Sales, Marketing)
  • Role-based access control and permissions
  • Internal notes and teammate mentions
  • Task assignment and handoff capabilities

πŸ’‘Fosters teamwork and ensures accountability across teams

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Targeted Broadcasts & Campaigns

Advanced bulk messaging with precise targeting and detailed analytics.

  • One-to-many messaging across all channels
  • Advanced targeting by attributes and behavior
  • Pre-built message templates and snippets
  • Comprehensive campaign metrics and ROI tracking

πŸ’‘Increases engagement without spamming through smart targeting

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Task Management & Automation

Built-in workflows with automation and playbooks for efficiency.

  • Trello-style task board with drag-and-drop
  • File and message attachments for context
  • Automated playbooks and custom triggers
  • 30% productivity boost through automation

πŸ’‘Ensures no customer request slips through the cracks

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Products Catalog & Payments

Integrated catalog with seamless payment processing in chat.

  • Central product and pricing management
  • In-chat product sharing and upselling
  • Secure payment links and POS integration
  • Transaction logging and reporting

πŸ’‘Turns conversations into revenue with frictionless payments

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Global Reach & Localization

Multi-language support with real-time translation and time zone management.

  • 20+ language packs for UI and content
  • One-click message translation
  • Time zone-based chat routing
  • Local business hours configuration

πŸ’‘Serve customers anywhere, anytime, in their preferred language

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Data Security & File Management

Enterprise-grade security with local data storage and comprehensive file management.

  • Local data storage for complete control
  • Automatic conversation archiving
  • Unified file manager with chat organization
  • Audit logs for all data modifications

πŸ’‘Meets GDPR, PCI compliance with bank-level security

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Flexible Deployment & Integrations

Choose between cloud SaaS or on-premises deployment with open API access.

  • Cloud or on-premises deployment options
  • Open API for custom integrations
  • Scalable infrastructure that grows with you
  • Seamless CRM/ERP connectivity

πŸ’‘Fits any IT strategy with maximum flexibility

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User Experience & Engagement

Progressive Web App with real-time notifications and intuitive interface.

  • PWA installable on any device
  • Real-time push notifications
  • Intuitive dashboard with accessibility features
  • Live web chat widget integration

πŸ’‘Modern UX that drives 190% higher engagement rates

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