Transform your call center operations with unified multi-channel communication. Handle phone, WhatsApp, SMS, and more from one powerful platform.
Trusted by call centers worldwide
Call Center Dashboard
Multi-channel support management
Modern call centers face complex communication challenges. Kalagh provides the unified solution to streamline operations and improve customer satisfaction.
Customers contact through multiple channels - phone, email, WhatsApp, social media. Managing them separately creates chaos.
Agents waste time switching between systems and lack context about customer history across channels.
Customers wait too long for responses, leading to frustration and poor satisfaction scores.
No visibility into agent performance, customer satisfaction, or operational bottlenecks.
Multiple systems and inefficient processes drive up operational costs and reduce profitability.
Fragmented communication leads to frustrated customers and negative brand perception.
Built specifically for call centers with advanced routing, analytics, and multi-channel management capabilities.
Streamline ticket handling with intelligent routing, priority management, and automated workflows. Ensure no customer inquiry goes unanswered.
AI-powered ticket assignment to the most qualified agent
Automatic prioritization based on customer value and issue urgency
Pre-defined processes for common issues and escalations
Track and enforce service level agreements automatically
Real-time view of all tickets with status, priority, and assignment
Comprehensive metrics and insights for call center performance
Monitor call center performance with comprehensive analytics, agent metrics, and customer satisfaction tracking. Make data-driven decisions to optimize operations.
Track response times, resolution rates, and customer satisfaction
Monitor wait times and queue lengths in real-time
Understand customer behavior and satisfaction trends
Generate detailed reports for management and stakeholders
Handle all customer communication channels from one unified interface. Seamlessly switch between phone, WhatsApp, SMS, email, and social media.
All customer messages in one organized interface
Continue conversations across different channels seamlessly
Complete customer history across all touchpoints
Smart auto-replies and chatbot integration
Unified interface for managing all customer communication channels
See how call centers worldwide are transforming their operations with Kalagh
Enterprise Call Center
"Kalagh transformed our multi-channel support. We now handle phone, WhatsApp, and email from one interface, and our agents are 40% faster at resolving customer issues."
B2B Support Center
"The smart routing and analytics features helped us optimize our agent assignments. Our customer satisfaction jumped from 78% to 95% in just 3 months."
24/7 Call Center
"Kalagh's automation features and unified interface reduced our operational costs by 30% while improving service quality. The ROI was immediate and substantial."
Join hundreds of call centers already using Kalagh to streamline operations, improve customer satisfaction, and reduce costs.